Fine Print Express – Online Photo Printing Help

Fine Print Express Help

Fine Print Express is a powerful and easy to use online fine art print ordering system. Fine Print Express will save you time and money. Below are some frequently asked questions and answers.

Questions

• Why should I order through Fine Print Express?

Answers

• What’s the difference between prints made through Fine Print Express and prints made through Fine Print Imaging?
  Actually, not as much difference as you might think. You get the same professional quality prints with both services. Fine Print Imaging offers a larger variety of print sizes and other services such as scanning and art copy. Fine Print Express offers you lower prices and faster turnaround. What it really all boils down to is how your images are prepared for printing. With Fine Print Imaging, you can rely on our expert technicians to take care of all that for you. Fine Print Express allows you complete control of the image preparation and uploading process.Not sure which service to use? Click here.

• Why should I order through Fine Print Express?
  I like to prepare my own files.
  Gr eat prices and fast turnaround. Wide selection of products and  print sizes. Custom crop and rotation. PC or Mac OSX compatible. Send order immediately, or save to your hard drive for completion at a later date.Pick-up prints at Fine Print or choose to have them drop shipped.
• What products can I order through Fine Print Express?
  A list and description of the products you can order through Fine Print Express is available by clicking on the on blue coloured links in the nav bar to the left. A brief list is shown below:

• • Professional Fuji Crystal Archive Matte or Gloss
  • Canvas Gallery Wrap Prints
  • Aluminium Prints
  • Five Fine Art Papers
    • Decor Textured
    • Epson Presentation
    • Somerset Velvet
    • Premier Art Fine Art
    • Eco Friendly Hahnemühle Bamboo
• How can I make sure my prints will turn out the way I want?
  Fine Print Express takes great care in insuring that all of our equipment is carefully calibrated. In order to get the most out of our printing services, you need to do the same. Not only do you need a high quality carefully calibrated monitor, you need to download our colour profiles to insure that what we are seeing on our monitors is what you are seeing on yours. For complete information on creating a “colour managed work flow”, click Here.
• How long does it take for you to print my order? Photo prints and fine art paper giclées are typically shipped within three (3) business days. Aluminium Prints and Canvas gallery wrapped giclées are usually shipped within five (5) business days.
• What are my shipping options?

• • USPS – 11×14 and smaller prints shipped in a tube for $9.00
  • USPS – Larger than 11×14 prints shipped in a tube for $11.00
  • FedEx Ground – Shipped in a tube or flat – rates and delivery times vary
  • FedEx Saver – Shipped in a tube or flat – usually 2 – 3 days in US – rates vary
  • FedEx 2 Day – Shipped in a tube or flat – 2 days in US – rates vary
  • Canvas gallery wrapped giclées and Aluminium prints are are only shipped flat.
  • We do not ship outside the US.
• What are the shipping costs on Fine Print Express?
  Shipping costs vary. Except for Flat Rate Shipping (see above), costs are dependant on the total price of the prints ordered. To get an exact shipping cost, upload your files and order your prints. When you’re ready to check out, select a shipping option and your see your shipping cost.
  

That’s actually the easy part! Simply go to www.fineprintexpress.com and follow the easy 1,2 3 directions. We suggest that you Login and open an account. Doping so will allow you to keep all of your ordered images on file for the next time you place an order.

What if I don’t like my prints?

Well, we hope that never happens, but dealing with something as subjective as the perception of colours and density, it’s bound to happen once and awhile. Here are some suggestions to help minimize that occurrence and info on how to handle it if it does.

• Always!!! Always order a smaller print of a new image (a proof) prior to ordering a larger print or prints in quantity.
• Make sure your monitor is properly calibrated and that you use “Soft-Proofing” for each substrate (paper) you plan to print on. If you don’t, you have just doubled your chance of not getting the print that you were hoping for. Go here to learn more.
• Realize that not all colours reproduce the same on all papers and canvases. Some colours are “out of gamut” on certain papers and reproduce really well on others. You can expect a really close match, but rarely can one achieve perfection.
• Now… if you’ve done all of the above and still don’t like your prints, call us to discuss options – 1-800-777-1141. Remember, you can almost always avoid this situation by ordering a smaller print prior to ordering a larger one. And this is likely the first question we’ll ask you. Did you order a smaller print (a proof print)?
• Oh… and there is one more possibility: we just might have goofed! It happens. Call us to talk about your concerns. 1-970-484-9650.