Frequently Asked Questions
Quick answers to the questions we hear most about ordering custom boxes and hang tags. Product-specific questions are answered on each product page.
Ordering
Minimum orders are 100 boxes per size and design, and tags from 1 tag; online tag tiers start at one tag. Use the configurator for standard products and a quote request for custom specifications.
Production and delivery
Production takes 8–12 (boxes) or 1–3 (tags) business days after proof approval. Shipping to the US takes 3–6 business days and to Canada 3–6.
Problems with an order
If something arrives faulty, our returns and reprints policy explains what we do and how to claim.
Questions about frequently asked questions
What is your minimum order?
100 boxes per size and design; tags from 1 tag.
How long does production take?
8–12 (boxes) or 1–3 (tags) business days after proof approval.
Do you ship to Canada?
Yes. See the Canada page for times and duties.
Will I see a proof?
Yes, nothing is printed until you approve it.
Can I order samples?
A material sample pack, with board, flute, card stock, foil and finish swatches, is free to businesses with delivery included. A printed sample of your own design is quoted separately.
What if my order arrives damaged?
See returns and reprints for how to claim.