Returns and Reprints
Custom printed packaging is made to your specification. This policy explains how to report production faults or shipping damage and how we arrange a reprint or refund.
What's covered
Faulty, damaged or misprinted orders reported within 30 days of delivery are reprinted or refunded in full. Change-of-mind returns aren't accepted because every order is printed to your specification.
- Production faults, such as misprints or cutting errors that differ from your approved proof: we reprint or refund in full, and pay any return freight. Report it within 30 days of delivery with photos.
- Damage in transit: tell us within 30 days of delivery with photos of the damage and the outer packaging, and we reprint or refund in full.
- Errors in artwork you approved on the proof: Mistakes in artwork you approved on the proof, such as typos or a wrong logo, aren't covered, so check proofs carefully. We'll quote a reprint at a fair price.
How to make a claim
Email sales@fineprintimaging.com with the order reference, a description of the issue and the quantities affected. We assess claims within 1 business day. Clear overall and close-up photographs usually let us assess the problem without a return. Include a ruler for a dimensional error and keep the outer packaging for transit damage.
- Contact us within 30 days of delivery
- Include your order number and photos of the problem
- Keep the affected items until the claim is resolved
Fees
Free: we pay any return freight.
Reprints and refunds
For a covered fault, choose a reprint or full refund. Reprints receive priority scheduling. Approved refunds are issued to the original payment method within 5–10 business days; your bank may need additional processing time. Wait for our instructions before returning goods. These operational claim periods do not limit rights that applicable law gives you.
Cancellations and samples
Cancel at no cost before proof approval. After approval, cancellation is subject to costs already incurred, which we state before you decide.
Individually made physical samples and prototypes cannot be returned for a change of mind. Tell us promptly if a sample differs from its agreed specification so the issue can be corrected before the full run.
Print variation and quantity
Minor color differences between materials or production runs, approved artwork errors, and damage caused by storage or handling after delivery are not production defects. Corrugated and carton runs above 1,000 units allow a commercial quantity variation of up to 5% above or below the ordered quantity; the invoice reflects what is delivered. A shortage beyond that tolerance is corrected or credited.
Questions about returns and reprints
Can I return custom printed items?
Faulty, damaged or misprinted orders reported within 30 days of delivery are reprinted or refunded in full. Change-of-mind returns aren't accepted because every order is printed to your specification.
How long do I have to report a problem?
30 days from delivery.
What if there's a mistake in my approved artwork?
Mistakes in artwork you approved on the proof, such as typos or a wrong logo, aren't covered, so check proofs carefully. We'll quote a reprint at a fair price.
What if my order arrives damaged?
Tell us within 30 days of delivery with photos of the damage and the outer packaging, and we reprint or refund in full.
Do I need to send items back?
Usually not: most claims are settled from photos. If we need samples back, we arrange and pay for the return.